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How we get paid.

 

 

How we get paid:
The Travel Industry secret no one wants to discuss.


Studies show that a majority of consumers don't understand how travel agents are compensated, and many travelers who generally book directly with a supplier online believe they'll be paying extra if they use our services.
We want every client to understand how our
compensation works. We want you to understand that a
"direct booking” made with a tour company, a safari
operator, a river cruise company, a cruise line or any
other travel supplier includes a 10% to 20% surcharge
in the vendor's published pricing, a fee that is included to cover the travel agent's commission. Thus, consumers are paying for the travel agent services even if they book directly with the supplier or with an online travel agency (OTA) such as Expedia or Priceline, and the cost is the same whether or not a consumer uses a travel agents services.
Customers who book directly with a supplier get few,
if any, of the services that a good travel consultant
would provide. Online bookers have no clout, they are
working with a commissioned "headset” who is likely
to be based somewhere in Asia. They are relying on that person, who is unlikely to have ever experienced
the product, to be their advocate, to offer advice and
to have their back if something goes wrong.
Can the "headset” tell the consumer why the product
might not be the best option, assist with pre- or post-trip arrangements, counsel the traveler on the crucial issue of insurance options?
No. The "headset" merely takes the built-in commission and pockets it for the company playing consumers for suckers and insulting their intelligence by pretending they are on the customers side.
Charging clients who book directly with a supplier a 10% to 20% surcharge within their vendor pricing models is not exactly ethical, and it is rarely discussed.
When travelers understand that our professional
services and counseling come at no additional cost,
the game changes. When consumers understand
that they can work with some of the country's most
respected travel consultants on a no-fee basis, the
game really changes.


 

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